cbd111's Privacy Policy

1Introduction

cbd111 ("we", "us", or "platform") is a trusted online gaming platform in Bangladesh. We take our users' privacy seriously. This privacy policy ("policy") explains how cbd111 collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.

By using the cbd111 website or services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

This policy may be updated from time to time. We will notify you through the relevant channel in the event of any significant changes. If you continue to use cbd111 after changes are made, you will be considered to have accepted the updated policy.

2Information We Collect

cbd111 collects various types of information to operate its services. This information falls into the following categories:

2.1 Registration and Account Information

When you create an account on cbd111, we collect the following information:

• Full name and date of birth
• Email address
• Mobile phone number
• Residential address
• Preferred language and currency (Taka / BDT)
• Documents required for identity verification (such as a national identity card)

2.2 Financial Transaction Information

During deposit and withdrawal processes, we record the following information:

• Payment method (bKash, Nagad, Rocket, Upay)
• Transaction amount and date
• Transaction reference number
• Account balance and history

2.3 Technical and Usage Information

When you browse cbd111 or play games, the following information is collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and links clicked
• Session duration and activity history
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

When you contact our customer service team via live chat or email, those conversations and the information provided in them are stored.

3Purposes for Using Your Information

cbd111 uses your personal information for the following legitimate purposes:

3.1 Service Operation and Improvement

• To create and manage your account
• To process deposits and withdrawals
• To personalize the gaming experience
• To improve platform functionality
• To diagnose and resolve technical issues

3.2 Security and Legal Compliance

• To prevent account fraud and fraudulent activity
• To comply with anti-money laundering regulations
• To ensure age verification (for users 21+)
• To implement responsible gaming measures

3.3 Communication and Support

• To send important notifications related to your account or transactions
• To provide customer support via 24/7 live chat
• To resolve technical issues
• To send promotional messages with your consent

4Cookie Policy

Cookies are used on the cbd111 website. Cookies are small text files stored in your browser that help our platform function more effectively.

4.1 Essential Cookies

These cookies are essential for cbd111 to function properly. They include maintaining your login session, security checks, and basic functionality. These cookies cannot be disabled.

4.2 Functionality Cookies

These cookies remember your preferences and settings — such as your preferred language or game. They help make your experience more personalized.

4.3 Analytics Cookies

These cookies help us understand how users use cbd111, which pages are visited most, and where the service needs improvement. This information is collected in fully anonymous form.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

5Information Sharing and Disclosure

cbd111 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We share necessary information with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure management. These providers may only use the information for their designated tasks and are required to adhere to our privacy standards.

5.2 Legal Obligations

We are legally required to provide information when required to do so under a court order, government directive, or applicable law. In such cases, only the minimum necessary information is provided.

5.3 Security Protection

Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities.

6Data Security Measures

cbd111 applies industry-standard security measures to protect your personal information. Our security framework includes:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored on secure servers with no unauthorized access.
• Two-Factor Authentication: The option to add an extra layer of security to your account is provided.
• Regular Audits: Our security measures are regularly reviewed and updated.
• Access Controls: Only authorized cbd111 staff can access the information they need.
• Payment Security: Financial transaction data is secured in accordance with Payment Card Industry (PCI DSS) standards.

Please note that no data transfer over the internet can be guaranteed to be completely secure. Even with our best efforts, it is not possible to eliminate all risks entirely.

7Data Retention Period

cbd111 retains your personal information only for as long as it is necessary or legally required. Specifically:

• Active account information is retained until the account is closed.
• Financial transaction records are generally retained for five to seven years, depending on legal requirements.
• Identity verification documents may be retained for a defined period even after an account is closed.
• Upon a deletion request, and unless there is a legal obligation to retain the data, it will be deleted as quickly as possible.

8Your Rights

As a cbd111 user, you have the following rights over your own personal information:

8.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you have the right to request that it be corrected.

8.3 Right to Erasure

In certain circumstances — particularly when the information is no longer necessary — you have the right to request that your information be deleted. However, this right may be limited where legal obligations apply.

8.4 Right to Object and Restrict

You have the right to object to the processing of your information or to request that processing be restricted for certain purposes.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us through the contact details below. We will respond to your request as quickly as reasonably possible.

9Privacy of Minors

cbd111 is a platform exclusively for adults. Only users aged 21 and above may register and play. We do not knowingly collect personal information from anyone under the age of 21.

If we are informed that a minor has provided information, we will immediately delete that information and close the associated account. As a precaution, we apply an age verification process at the time of registration.

10Third-Party Links and Services

The cbd111 platform uses third-party payment gateways such as bKash, Nagad, Rocket, and Upay. These third-party services have their own privacy policies, for which we are not responsible. It is recommended that you read their respective privacy policies before using payment services.

In addition, the games available on our platform are provided by Pragmatic Play, PG Soft, JILI, Spribe, and other providers. These providers follow their own data policies.

11Changes to This Policy

cbd111 reserves the right to update this privacy policy as needed. In the event of significant changes:

• The "Last updated" date at the top of the page will be changed.
• A notification may be sent to your registered email.
• A notice may be displayed on the platform.

If you continue to use cbd111 after changes are made, you will be considered to have accepted the updated policy. It is therefore recommended that you review this page regularly.

12Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us through the following:

Our customer service team is able to provide assistance in Bengali. We will do our best to respond as quickly as possible after receiving your request. For privacy-related requests, we may need to verify your identity.

cbd111 is always committed to protecting your information and ensuring a safe gaming environment. Thank you for placing your trust in our platform.